About Membership Registration

We ask that customers who use this site register as members (free of charge).

To purchase products, you must register as a member. Please register your name, date of birth, email address, and password here . We will send an activation email to your registered email address to activate your account.

About your registration

When registering as a new member, you will be asked to enter your name, email address, and set a password. These will be required when logging in to My Page. On My Page, you can confirm/register/change your registration information and check your order details.

[Note]

If the registered email address is incorrect, you will not be able to receive the "Account Activation" email. Also, there is a possibility that the email may be sent to a third party by mistake, so please enter your email address accurately.

If you are taking measures against spam, please set up your email to receive emails from the @jun-ashida.co.jp domain.

*If you do not set this, you may not be able to receive messages from this site.

If there is an error in your email address registration, we will not be able to contact you or reply to your inquiry. Please check your email address before registering.

About withdrawal

If you wish to cancel your membership, please contact us via the inquiry form.

About the product

About size notation

The basic sizes are listed on each product detail page, so be sure to check them when ordering. For measurement methods, click here .

• Product measurements are in centimeters.
• Depending on the shape, we may measure areas not listed in the size guide.
• Even with the same product, dimensional errors may occur during the production process.

About product images

• Please note that the actual color and pattern of the product may differ depending on the manufacturer, model, and screen settings of your computer monitor or mobile phone.
• The images of models wearing the items may differ from the actual product. Please check the mannequin images and product details carefully before purchasing.

Regarding product price display

Although we take care to display accurate information about products, incorrect product prices may be displayed due to typographical errors, system errors, or other reasons. If a product price that differs from the actual price is displayed, we may cancel your order or terminate the sales contract, regardless of the reason.

About the material

Due to the characteristics of the fabric, please note the following:

• Please note that materials made from animal hair yarns such as cashmere, alpaca, and mohair are prone to pilling and fluffing due to their soft texture.
• Please note that materials using silk threads may discolor if exposed to strong light for a long time. Also, please note that the color may fade if the material gets wet or if you sweat heavily.
• Please note that materials made with dark colored cotton or linen threads may fade if they get wet or if you sweat heavily.
• Please note that materials made with rayon thread may shrink when wet or exposed to strong steam.
• Please note that soft materials are prone to pilling and fraying.
• Please note that thin and light materials such as chiffon and voile may be damaged when strong force is applied.
• Please be careful as materials with surface changes are prone to snagging.
• Please note that materials that use glitter thread are prone to breaking.
• Please note that jersey material may shrink slightly when washed or dry cleaned.
• Please note that products that can be hand washed may shrink slightly.
• Please note that leather products may transfer color if rubbed too hard. For cleaning, please take the product to a leather goods store.

For information about the characteristics of each product, please refer to the tag included with the product.

About Alterations

If you bring the delivery note included with the product at the time of delivery to one of our directly managed stores, we will shorten the sleeves of your jacket, dress, skirt, or pants free of charge (although there may be a charge for some designs).
*Alterations on SALE items will incur a fee.

For details, please contact our direct store.

• Boutique Ashida Main Store

  17-16 Sarugakucho, Shibuya-ku, Tokyo 150-0033

  t.03-3462-5811

  Business hours: 11:00-19:00 Closed on Wednesdays Parking available

• Boutique Ashida Ginza

  104-0061 6-6-1 Ginza, Chuo-ku, Tokyo

  t.03-3574-8811

  Business hours: 11:00-19:00 Closed on Mondays

• Boutique Ashida Midosuji

  542-0086 Osaka Chuo-ku Nishi-Shinsaibashi 2-2-7 Midosuji Jun Ashida Building 1F

  t.06-6212-1581

  Business hours: 11:00-19:00 Closed on Wednesdays Parking available

About ordering

The ordering method varies depending on the product's stock status.

After selecting the necessary items such as "color" and "size", you will be shown either "Add to Cart", "Email Order" or "Request Restock". Please check the following details.

About the shopping cart

Select the color, size, and other necessary information for the product you want and click "Add to Cart."

Your order will appear on the Shopping Cart page.

If you want to remove an item from your cart, click Remove.

When you are ready to purchase the product, click "Proceed to Checkout."

Please note that the stock is not reserved when you add the product to your cart. It will be reserved as soon as your order is completed.

About mail order

This item is out of stock (backordered). We will arrange for the item to be delivered from our store's stock.

If you would like to purchase, please select the color, size, and other necessary information of the product you would like and click "Email Order".

After receiving your email order request, we will contact you within 3 business days (excluding Saturdays, Sundays, and holidays) to inform you of stock availability and payment methods.

Depending on the stock situation, we may not be able to arrange the product.

Please note that mail orders will be ordered and shipped individually.

About restocking requests

A restock request is an application to receive a "restock notification email" and does not constitute a purchase or reservation.

<Regarding restock notification emails>

The "restock notification email" sent by this website is not a notification that the product is back in stock, but rather a notification that the product is now available for pre-order. Please understand that the system uses the word "restock" to inform you, which may be confusing.

In addition, if the production of the requested product is discontinued, we may send you a "Restock Notification Email" to inform you that the same design may be available in a different fabric, color, or pattern. In that case, a "Notice" will be displayed at the top of each product, so please check it.

Payment Method

Credit card payment ( Shopify Payment , SB Payment ), Google Pay , Apple Pay , Shop Pay , PayPal , You can use convenience store payment ( SB Payment ), bank transfer ( KOMOJU ), PayPay ( SB Payment ) , SoftBank One-Stop Payment ( SB Payment ) , d Payment ( SB Payment ), au Easy Payment ( SB Payment ), and Deferred Payment (Paydy) .

Please note that we cannot change the payment method after your order has been confirmed.

<Accepted cards>

Visa ( SB Payment ) / Master ( Shopify Payment , SB Payment ) / JCB ( SB Payment ) / American Express ( SB Payment ) / Diners ( SB Payment )

*We only accept credit cards in the name of the person placing the order.

*For bank transfers, payment will be made using " KOMOJU ".

*Convenience store payments, PayPay, SoftBank One-Stop Payment, dPayment, and au Easy Payment will all be made using " SB Payment ".

If you use a credit card

When placing an order, you will be asked to enter your credit card number, and payment will be processed in real time. Depending on the results, you may not be able to pay with your credit card. Credit cards issued overseas may not be accepted. Thank you for your understanding.

*Credit cards issued outside of Japan may not be accepted.

Withdrawal

From the following month, payment will be made in accordance with the terms and conditions of each credit card company.

If you use convenience store payment

Payment will be completed by making payment at the relevant convenience store chain by the payment deadline.

*If the payment deadline has passed, your payment will become invalid.

* Any fees incurred when paying at a convenience store will be borne by the customer.

*If you have measures in place to protect against spam, please set up your email to receive emails from the @sbpayment.jp domain.
If you have not set this up or there is an error in your email address registration, you may not be able to receive contact regarding payment.

• Seven-Eleven

  You can pay at a Seven-Eleven store. Please present the printed "Payment Slip" or "Payment Slip Number" at the cash register and make the payment.

  https://www.sbpayment.jp/support/how_to_pay/cvs/sej_webcvs/

• Lawson Ministop

  You can pay using the "Loppi" machine in the store. When paying, you will need the "reception number" and "phone number." Please take the "application ticket" printed out by the "Loppi" machine and pay at the cash register within 30 minutes.

  https://www.sbpayment.jp/support/how_to_pay/cvs/lawson_webcvs/

• Family Mart

  You can pay using the "FamiPort" in the store. When paying, you will need your "company code" and "order number." Please take your "FamiPort application ticket" to the cash register and pay within 30 minutes.

  https://www.sbpayment.jp/support/how_to_pay/cvs/familymart_webcvs/

• Seicomart

  Please tell the cashier that you would like to make an "Internet payment." An operation screen will be displayed at the cashier, so please use the touch panel to enter the "reception number" and "phone number" that you have noted down to make the payment.

  https://www.sbpayment.jp/support/how_to_pay/cvs/seicomart_webcvs/

If you use bank transfer

Payment can be completed by transferring money via ATM or online banking by the payment deadline (7 days after order completion).

*Transfer fees set by various financial institutions will be borne by the customer.

*Please make sure to transfer the correct amount. Please note that we cannot refund any overpayments.

*If the payment deadline (7 days after the order completion) has passed, the order will be considered "invalid." Please note that the payment cannot be completed even if you transfer the money.

*Please keep the receipt or payment slip issued when you complete the payment, and in the case of online banking, the inquiry number, etc. (If you cannot confirm your payment, you may not be able to receive support after purchase.)

*Products will be delivered after payment has been confirmed to the designated account. Even if the transfer procedure is completed, if the payment is not received by the designated account due to financial institution closures, etc., the delivery will be confirmed on the next business day.

About coupons

Coupons will be announced in email newsletters, news, etc. during the campaign. Depending on the content of the campaign, we may also announce it in stores or on social media.

[Notes]

Depending on the coupon code, there may be conditions for use such as expiration date and number of times it can be used. Please check before using.

In addition, as a general rule, coupons are only applicable to the product price (base price) and are not applicable to shipping fees, handling fees, etc.

Only one coupon can be used per order. Multiple coupons cannot be used at the same time.

Coupon codes cannot be applied after an order has been completed.

If an order that was made using a coupon is canceled or changed, depending on the conditions, you may not be able to use the coupon again to make payment.

Coupons do not apply to masks, eco bags, Mina Tan charms, or sale items.

Coupons may be changed or canceled without notice.

The free shipping conditions apply to the payment amount after the coupon is applied (discount). The coupon can only be used by the person who holds it.

About Shipping

Delivery will be by Yamato Transport. Please note that we cannot accept requests to use other companies for delivery.

We will ship within 2-7 business days after we confirm the completion of your payment or bank transfer. However, if your order falls during Golden Week, the New Year's holidays, or the summer holidays, we will ship within 14 business days. (However, for masks, the current shipping schedule is that it takes longer than the above from the date of payment confirmation. Please read the estimated shipping date on the product details page.

Delivery times may vary depending on ordering, backordered items, delivery area, weather, and traffic conditions.

About entering shipping address

Please enter your shipping address on the product purchase page, or select a shipping address from the addresses you have registered in advance.

If there are any errors in the information you enter, there may be delays or the product may not be delivered.

You cannot change the delivery address after completing your order. We are not responsible for delays or non-delivery due to incorrect delivery address input. Please check the details you input carefully before registering.

You can also change, add, or delete your registered address by logging in to your My Page .

Shipping Fees

The shipping fee for each order is 1,000 yen (tax included) nationwide.

If you purchase more than 30,000 yen (tax included) per order, shipping will be free.

*If you use a coupon, the amount after the coupon is applied (discount) will be applied.

Each order will be shipped separately. Please note that we cannot combine multiple orders and cannot combine shipping fees for multiple orders.

Shipping fees for masks and eco bags

Since masks and eco bags will be delivered separately, even if you purchase them together with regular products, an additional 500 yen (tax included) will be charged nationwide for each order.

About shipping fee for Minatan Charm

Since Minatan charms are delivered separately, even if you purchase them together with regular products, an additional 1,000 yen (tax included) will be charged nationwide for each order.

Delivery is only available within Japan. We do not deliver to Yamato Transport offices or overseas destinations.

If you are not there

Generally, products can be received within 7 days from the shipping date.

If you are not at home, the delivery company will issue a notice of absence, so please contact the contact information listed on the notice to request redelivery.

If you are unable to receive the product within the specified period due to absence or an unknown address, the product will be returned to us.

Please note that if more than 7 days have passed since the product was shipped and you have not received it, we may cancel your order at our discretion.

About delivery tracking information

When your order has been shipped, you will receive a "Shipping Completion Notification" email.

You can check the delivery status by accessing Yamato Transport's "Parcel Inquiry System" and entering the inquiry number (waybill number) listed in the above email.

*If you have any inquiries regarding changes to the arrival date or delivery address after the product has been shipped, or if the product has not arrived after the specified time, please contact Yamato Transport directly.

In addition, by registering with Yamato Transport's Kuroneko Members (free of charge), you can also take advantage of the "Expected Delivery E-mail" service, which will notify you in advance by email of the expected arrival date, time, and shipping number.

You can change the pickup date, time, and location by clicking the URL in this notice.

About in-store pickup

This is only available at our directly managed stores. When ordering, please write in the comments section that you would like to pick up your order at the store.

As a general rule, products can be received within 7 days from the date of payment settlement or bank transfer completion.

Please note that if more than 7 days have passed and you are still unable to receive your order, we may cancel your order at our discretion.

For orders over 30,000 yen ( tax included ) that you choose to pick up in-store, shipping charges will be free after alterations have been made.

Please note that for orders over 30,000 yen ( tax included ) that are delivered free of charge, if you then bring the item to a direct store for alterations, a separate delivery fee will be charged.

• Boutique Ashida Main Store

  17-16 Sarugakucho, Shibuya-ku, Tokyo 150-0033

  t.03-3462-5811

  Business hours: 11:00-19:00 Closed on Wednesdays Parking available

• Boutique Ashida Ginza

  104-0061 6-6-1 Ginza, Chuo-ku, Tokyo

  t.03-3574-8811

  Business hours: 11:00-19:00 Closed on Mondays

• Boutique Ashida Midosuji

  542-0086 Osaka Chuo-ku Nishi-Shinsaibashi 2-2-7 Midosuji Jun Ashida Building 1F

  t.06-6212-1581

  Business hours: 11:00-19:00 Closed on Wednesdays Parking available

Returns and exchanges

We will only accept returns and exchanges if you contact us by email within 7 days of receiving the product. However, we may not be able to accommodate your request depending on stock availability.

Shipping costs incurred for returns and exchanges will be free of charge, but all transaction fees will be borne by the customer.

Please note that we will not be able to accept your request if you do not contact us in advance.

Conditions for accepting returns

• We will only accept returns and exchanges if you contact us within 7 days of receiving the product. When contacting us, please be sure to keep the product in its original packaging.
• After we contact you, please return the product along with the delivery note and all accessories included with the product. After checking the condition of the product, we will proceed with the return or exchange procedure.

Please note that we may not be able to accept returns depending on the condition of the product.

If we can't accept your return

Please note that we cannot accept returns or exchanges if any of the following conditions apply.

• If you do not contact us within 7 days of receiving the product
• If the item has been used, altered or cleaned
• If the item is soiled or damaged in your possession
• If a part of the product or accessories are missing
• If the delivery note is not included with the return
• Products purchased in store (products purchased outside this website)

If a refund is due to you, we will process it as soon as possible after you have received the ordered items back to us, however, depending on the procedure, it may take some time for the refund to be processed.

Please note that we cannot accept requests for specific refund methods.

Please note that for hygiene reasons, we cannot accept returns or exchanges for masks, handy masks, mask cases, diffusers, and some other products designated by our company.

Please be sure to check the size, color, price, quantity, and other order details before completing the order process.

In addition, when the product arrives, please make sure to check that the product is not defective, damaged or soiled, and that the products and quantities you ordered are correct.

About the cooling off period

Cancellation by cooling off is not possible.