Sales company name

Jun Ashida Co., Ltd.

Operations Manager

President and CEO: Hideki Santo

Location and contact details

Address: 1-3-3 Aobadai, Mekuro-ku, Tokyo 153-8521

Phone number: 03-3463-8631 (main line) 9:00 to 17:30 (excluding Saturdays, Sundays and public holidays )

Email: online-store@jun-ashida.co.jp

Contact: Jun Ashida Co., Ltd.

URL: https://jun-ashida.jp

Sales price

The sales price will be the displayed amount (display price/tax included).

Payment Method

Please use the payment method that you can select when ordering the product, such as credit card payment, convenience store payment, bank transfer, or other payment method. Please make the payment according to the selected payment method.

Required amount other than the product price

・Shipping fee

The shipping fee is 1,000 yen (tax included) nationwide per order. Free for purchases of 30,000 yen (tax included) or more.

・Delivery fee for masks and eco bags

Since masks and eco bags will be delivered separately, even if you purchase them together with regular products, an additional 500 yen (tax included) will be charged nationwide for each order.

・Minatan Charm shipping fee

Since Minatan charms are delivered separately, even if you purchase them together with regular products, an additional 1,000 yen (tax included) will be charged nationwide for each order.

・Consumption tax 10%

·others

If you use bank transfer, the fee will be determined by each financial institution.

Payment fees incurred when paying at a convenience store.

Purchase offer period

If there is a purchase application period, it will be displayed on the product page.

Delivery time of the product

We will ship your order within 2-7 business days (excluding Wednesdays, Saturdays, Sundays, and holidays) from the date we confirm your payment or bank transfer has been completed. If the period overlaps with Golden Week, New Year's, or summer holidays, we will ship your order within 14 business days (excluding Wednesdays, Saturdays, Sundays, and holidays).
Delivery times may vary depending on ordering, backordered items, delivery area, weather, and traffic conditions.

Shipping of products is limited to within Japan only.

Mask delivery time

Masks will be shipped approximately 2 to 14 business days after we confirm that your payment has been completed or that your bank transfer has been completed. (However, the current shipping situation is that it is taking longer than the above period after payment has been confirmed. We apologize for the inconvenience, but please read the * below.)

Cancellations, returns and exchanges

We cannot accept cancellations, returns, or exchanges due to customer convenience. However, size exchanges may be accepted in some cases.
(Please refer to the Shopping Guide for details.)
As a general rule, we do not accept returns unless the product is defective.

However, size exchanges will only be accepted if you contact us by email within 7 days of receiving the product. However, this may not be possible depending on stock availability.
All shipping and payment fees incurred in relation to size exchanges will be borne by the customer.
Please note that we will not be able to accept your request if you do not contact us in advance.
Furthermore, when you notify us of a defect, please be sure to keep the product in its original packaging when it is delivered.
Please note that for masks and some other products specified by our company, we cannot accept returns or exchanges after opening due to hygiene reasons.
Please note that if you do not receive your item within 7 days after it has been shipped, your order will be cancelled.